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Frequently Asked Questions
Orders, Shipping, & Tracking
We typically ship through USPS for retail orders and FedEx Ground for wholesale orders.
You can expedite your order by contacting us at (206) 973-2363 for an additional fee. Please keep in mind that expedited shipping costs increase drastically depending on time sensitivity. Due to the current pandemic, expedited shipping is not guaranteed as high importance items will be placed at priority. There is a possibility that expedited shipping costs (which can range from 2-4 times base shipping cost) will not result in expedited shipping services.
If you need to cancel or make changes to your order(s), please contact us at (206) 973-2363 so we can make adjustments as needed.
Payments & Refunds
For approved refunds, please allow 2-4 business days due to the ongoing pandemic.
We offer discount codes and online sales through our website and email alerts.
Returns & Exchanges
As we do not have a physical store location, all returns and exchanges will be processed online. These returns or exchanges must be approved beforehand.
You have 30 days from the order date to return product(s).
Orders, Shipping, & Tracking
We typically ship through USPS for retail orders and FedEx Ground for wholesale orders.
You can expedite your order by contacting us at (206) 973-2363 for an additional fee. Please keep in mind that expedited shipping costs increase drastically depending on time sensitivity. Due to the current pandemic, expedited shipping is not guaranteed as high importance items will be placed at priority. There is a possibility that expedited shipping costs (which can range from 2-4 times base shipping cost) will not result in expedited shipping services.
If you need to cancel or make changes to your order(s), please contact us at (206) 973-2363 so we can make adjustments as needed.
Payments & Refunds
For approved refunds, please allow 2-4 business days due to the ongoing pandemic.
We offer discount codes and online sales through our website and email alerts.
Returns & Exchanges
As we do not have a physical store location, all returns and exchanges will be processed online. These returns or exchanges must be approved beforehand.
You have 30 days from the order date to return product(s).
